We offer free USPS priority shipping on all orders at and above $99. Please note that the shipping threshold applies to the total paid after discounts are applied. Orders below $99 will be charged a fee for shipping and handling.

Please note, orders placed will be shipped the following business day. Please kindly allow 2-3 business days for merchandise to arrive.

We process and ship orders from our Washington warehouse Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email.

If you have a Haus of Hoops Jewelry account, you can track your order by clicking "Account" and then "My Orders".

Merchandise, unless marked as final sale or otherwise noted, can be returned for a full refund to your original form of payment within 14 days of purchase. Products must be returned unused, with tags, and in the original packaging. Original shipping charges are not refundable.

For products eligible for return, please get in touch with us on our contact us page with your information. Or email us directly on info@hausofhoops.jewelry. Our shipping team will get in touch with you with a free return shipping label for you to print out. When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you cannot find your invoice, please include a printout of your order confirmation email. Without this information, we will not be able to process your return. Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.

Please verify shipping address before completing an order. We process orders quickly, and cannot guarantee that changes can be made after an order has been placed. Please email us at info@hausofhoops.jewelry if there is an issue with the address, and we will do our best to help.

We do not have a phone line. Please email our team at info@hausofhoops.jewelry so we can assist you! Or get in touch with us on our contact us page.

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective.